Incidents reported on status page for HSVE https://status.hsve.cc/ https://d1lppblt9t2x15.cloudfront.net/logos/8b448c6a748cec3511aea950bff8f86a.png https://status.hsve.cc/ en https://status.hsve.cc/incident/605115 Mon, 01 Sep 2025 11:40:08 -0000 https://status.hsve.cc/incident/605115#eefddf744b6b344be946b31032e29f407a127edc701a53a741e99bddf23e17e2 Maintenance completed https://status.hsve.cc/incident/605115 Wed, 18 Jun 2025 11:40:08 -0000 https://status.hsve.cc/incident/605115#8615d6a685540829a9763f2ccf84c424214194a03c4a9c3a0c5c5bab19b1a5b1 We have implemented a stop to our helpdesk and are placing it under maintenance, please use our support@hsve.cc email for support requests. Existing tickets have been migrated. https://status.hsve.cc/incident/604349 Wed, 18 Jun 2025 11:39:00 -0000 https://status.hsve.cc/incident/604349#cea1947630ac35b6b02e77f94d5ab0a629b981f7e91d38e661cf130532816304 We have implemented a stop to our helpdesk and are placing it under maintenance, please use our support@hsve.cc email for support requests. Existing tickets have been migrated. https://status.hsve.cc/incident/604349 Tue, 17 Jun 2025 06:38:00 -0000 https://status.hsve.cc/incident/604349#b6dc2cebc21aca060ce669cdfd58f3e850342c67dafea12f598d3b788e732427 Agents cannot reply to helpdesk emails due to API issues. https://status.hsve.cc/incident/596125 Tue, 03 Jun 2025 09:16:27 -0000 https://status.hsve.cc/incident/596125#485a78a52d1ddc8dcc5321ed9d20c603a288af0ae598d8a0e0bb67fdd0fd7cb2 Maintenance completed https://status.hsve.cc/incident/596125 Tue, 03 Jun 2025 09:16:27 -0000 https://status.hsve.cc/incident/596125#485a78a52d1ddc8dcc5321ed9d20c603a288af0ae598d8a0e0bb67fdd0fd7cb2 Maintenance completed https://status.hsve.cc/incident/596125 Tue, 03 Jun 2025 09:16:27 -0000 https://status.hsve.cc/incident/596125#485a78a52d1ddc8dcc5321ed9d20c603a288af0ae598d8a0e0bb67fdd0fd7cb2 Maintenance completed https://status.hsve.cc/incident/596125 Tue, 03 Jun 2025 08:45:54 -0000 https://status.hsve.cc/incident/596125#06b4ad1f986e8ce9520c551a108cc947d9ca68ab6ee61a08ac46413a1f0fd166 It has been brought to our attention that on some email clients our email templates are not formatting/displaying properly. The maintenance will be carried out to resolve these issues. https://status.hsve.cc/incident/596125 Tue, 03 Jun 2025 08:45:54 -0000 https://status.hsve.cc/incident/596125#06b4ad1f986e8ce9520c551a108cc947d9ca68ab6ee61a08ac46413a1f0fd166 It has been brought to our attention that on some email clients our email templates are not formatting/displaying properly. The maintenance will be carried out to resolve these issues. https://status.hsve.cc/incident/596125 Tue, 03 Jun 2025 08:45:54 -0000 https://status.hsve.cc/incident/596125#06b4ad1f986e8ce9520c551a108cc947d9ca68ab6ee61a08ac46413a1f0fd166 It has been brought to our attention that on some email clients our email templates are not formatting/displaying properly. The maintenance will be carried out to resolve these issues. https://status.hsve.cc/incident/596125 Tue, 03 Jun 2025 08:45:54 -0000 https://status.hsve.cc/incident/596125#06b4ad1f986e8ce9520c551a108cc947d9ca68ab6ee61a08ac46413a1f0fd166 It has been brought to our attention that on some email clients our email templates are not formatting/displaying properly. The maintenance will be carried out to resolve these issues. https://status.hsve.cc/incident/596125 Tue, 03 Jun 2025 08:45:54 -0000 https://status.hsve.cc/incident/596125#06b4ad1f986e8ce9520c551a108cc947d9ca68ab6ee61a08ac46413a1f0fd166 It has been brought to our attention that on some email clients our email templates are not formatting/displaying properly. The maintenance will be carried out to resolve these issues. https://status.hsve.cc/incident/596125 Tue, 03 Jun 2025 08:45:54 -0000 https://status.hsve.cc/incident/596125#06b4ad1f986e8ce9520c551a108cc947d9ca68ab6ee61a08ac46413a1f0fd166 It has been brought to our attention that on some email clients our email templates are not formatting/displaying properly. The maintenance will be carried out to resolve these issues. https://status.hsve.cc/incident/583784 Thu, 29 May 2025 22:26:00 -0000 https://status.hsve.cc/incident/583784#4844de9f7df008628e7dfd8915c3743d5b75c374f47eb283819e116154a6f45f Our suppliers have implemented a fix and all email functionality should now be normal again https://status.hsve.cc/incident/583784 Thu, 29 May 2025 22:26:00 -0000 https://status.hsve.cc/incident/583784#4844de9f7df008628e7dfd8915c3743d5b75c374f47eb283819e116154a6f45f Our suppliers have implemented a fix and all email functionality should now be normal again https://status.hsve.cc/incident/583784 Thu, 29 May 2025 22:26:00 -0000 https://status.hsve.cc/incident/583784#4844de9f7df008628e7dfd8915c3743d5b75c374f47eb283819e116154a6f45f Our suppliers have implemented a fix and all email functionality should now be normal again https://status.hsve.cc/incident/583784 Thu, 29 May 2025 20:33:00 -0000 https://status.hsve.cc/incident/583784#4165f788549e97609e72aeeca20b7bfbf28822d90e54452af4c2fdf1d904f1d3 We are still waiting on our suppliers to implement a fix. https://status.hsve.cc/incident/583784 Thu, 29 May 2025 20:33:00 -0000 https://status.hsve.cc/incident/583784#4165f788549e97609e72aeeca20b7bfbf28822d90e54452af4c2fdf1d904f1d3 We are still waiting on our suppliers to implement a fix. https://status.hsve.cc/incident/583784 Thu, 29 May 2025 20:33:00 -0000 https://status.hsve.cc/incident/583784#4165f788549e97609e72aeeca20b7bfbf28822d90e54452af4c2fdf1d904f1d3 We are still waiting on our suppliers to implement a fix. https://status.hsve.cc/incident/583784 Thu, 29 May 2025 15:25:00 -0000 https://status.hsve.cc/incident/583784#4423e4917ba4bf56f6b82b83a81f4daec76bf6ccf936d7d9fc03117fa0df1cb4 We have identified the root cause of this issue and are working with our suppliers to implement a fix https://status.hsve.cc/incident/583784 Thu, 29 May 2025 15:25:00 -0000 https://status.hsve.cc/incident/583784#4423e4917ba4bf56f6b82b83a81f4daec76bf6ccf936d7d9fc03117fa0df1cb4 We have identified the root cause of this issue and are working with our suppliers to implement a fix https://status.hsve.cc/incident/583784 Thu, 29 May 2025 15:25:00 -0000 https://status.hsve.cc/incident/583784#4423e4917ba4bf56f6b82b83a81f4daec76bf6ccf936d7d9fc03117fa0df1cb4 We have identified the root cause of this issue and are working with our suppliers to implement a fix https://status.hsve.cc/incident/583784 Thu, 29 May 2025 14:58:00 -0000 https://status.hsve.cc/incident/583784#c5d36fab908726496f748f21a3ce89dd244b0ff1a52e878b4d56efd481a4fdfc We are experiencing issues with our mail server. Please bare with us whilst we investigate this and we will provide you with an update in due course. https://status.hsve.cc/incident/583784 Thu, 29 May 2025 14:58:00 -0000 https://status.hsve.cc/incident/583784#c5d36fab908726496f748f21a3ce89dd244b0ff1a52e878b4d56efd481a4fdfc We are experiencing issues with our mail server. Please bare with us whilst we investigate this and we will provide you with an update in due course. https://status.hsve.cc/incident/583784 Thu, 29 May 2025 14:58:00 -0000 https://status.hsve.cc/incident/583784#c5d36fab908726496f748f21a3ce89dd244b0ff1a52e878b4d56efd481a4fdfc We are experiencing issues with our mail server. Please bare with us whilst we investigate this and we will provide you with an update in due course. https://status.hsve.cc/incident/539930 Fri, 04 Apr 2025 14:25:00 -0000 https://status.hsve.cc/incident/539930#a14e5e06e21bf7a1556f1286cc23112421af641720822d22b8c3f970230e71dc Maintenance completed https://status.hsve.cc/incident/539930 Fri, 04 Apr 2025 13:30:00 -0000 https://status.hsve.cc/incident/539930#376b9b1f1a1ba7fd4476c3ab407b186ddff74a954b14b0cc6d2d39f847e8eea3 We are taking our CDN down for maintenance to include our new versions of the templates. We will keep you updated on here! Find the latest features on our changelog. https://status.hsve.cc/incident/539930 Fri, 04 Apr 2025 13:30:00 -0000 https://status.hsve.cc/incident/539930#376b9b1f1a1ba7fd4476c3ab407b186ddff74a954b14b0cc6d2d39f847e8eea3 We are taking our CDN down for maintenance to include our new versions of the templates. We will keep you updated on here! Find the latest features on our changelog. https://status.hsve.cc/incident/539930 Fri, 04 Apr 2025 13:30:00 -0000 https://status.hsve.cc/incident/539930#376b9b1f1a1ba7fd4476c3ab407b186ddff74a954b14b0cc6d2d39f847e8eea3 We are taking our CDN down for maintenance to include our new versions of the templates. We will keep you updated on here! Find the latest features on our changelog. https://status.hsve.cc/incident/539313 Thu, 03 Apr 2025 12:30:42 -0000 https://status.hsve.cc/incident/539313#6f01525f89ac2c089e9df39ef6a477b80dcbdd37043fd582220558a1d4d2d609 Maintenance completed https://status.hsve.cc/incident/539313 Thu, 03 Apr 2025 12:00:42 -0000 https://status.hsve.cc/incident/539313#21d5a9e71a9e37ef8eb2f7d103c74b12717db09b273e07f84a3a87ea8828f6bc We are currently undergoing maintenance to comply with the Microsoft SMTP Retirement by switching to modern OAUTH. https://status.hsve.cc/incident/539313 Thu, 03 Apr 2025 12:00:42 -0000 https://status.hsve.cc/incident/539313#21d5a9e71a9e37ef8eb2f7d103c74b12717db09b273e07f84a3a87ea8828f6bc We are currently undergoing maintenance to comply with the Microsoft SMTP Retirement by switching to modern OAUTH. https://status.hsve.cc/incident/538171 Tue, 01 Apr 2025 17:50:00 -0000 https://status.hsve.cc/incident/538171#5e4e0968bd9af9645960df1994debc8b6e8d613a9e3d34cefa11b27e50a95823 We have implemented a fix and are currently monitoring the issue for any irregularities. https://status.hsve.cc/incident/538171 Tue, 01 Apr 2025 17:48:00 -0000 https://status.hsve.cc/incident/538171#533a79d04cd812ad0fd9490a53f6a6979c28de8f20f10b63f55e8fd1a3b3b524 We have identified the root cause of the issue and are implementing a fix. Please bare with us. https://status.hsve.cc/incident/538171 Tue, 01 Apr 2025 17:37:00 -0000 https://status.hsve.cc/incident/538171#314d008db0e249f3d0d1490bb6efa6ba2a773dff91bba921dfbfe999158801af The order system on the HSVE Website is currently experiencing issues. https://status.hsve.cc/incident/536199 Fri, 28 Mar 2025 22:45:43 -0000 https://status.hsve.cc/incident/536199#ff825fe226840f7575228056ceacccb22489cf0f1116e2ccc8f7b12b77e724e2 Maintenance completed https://status.hsve.cc/incident/536199 Fri, 28 Mar 2025 22:30:43 -0000 https://status.hsve.cc/incident/536199#58c015c74ec7180fe0582778f53b57d20b66d2e21fff3e34df6f1e142ac74d1a We are planning to release our new DSM template tonight, during the changeover period stated the HSVE CDN performance may be degraded. https://status.hsve.cc/incident/533472 Mon, 24 Mar 2025 15:15:00 -0000 https://status.hsve.cc/incident/533472#ea3fe08e48e27c4c3c76a89cebe354f014a86486919096ef510cb086f827cac3 We have identified the root cause of the issue and the issue is now resolved. https://status.hsve.cc/incident/533472 Mon, 24 Mar 2025 08:01:00 -0000 https://status.hsve.cc/incident/533472#bd76149b5cd79749cd0bcbf07005d70e639445665051eadcc77722d96e0881ab We have noticed that mail has not been coming into our freshdesk support desk. We are investigating this currently. https://status.hsve.cc/incident/475492 Tue, 10 Dec 2024 18:30:00 -0000 https://status.hsve.cc/incident/475492#2b37cba705791a56993730c83b8bba8943e4f2b0e06cf2624c070442965812fe Maintenance completed https://status.hsve.cc/incident/475492 Tue, 10 Dec 2024 17:30:00 -0000 https://status.hsve.cc/incident/475492#f0122a644e8ba28447e19536f4fe81ce531d5903c1f39d8bba1621498632588c Generic Security updates and bug fixes are being applied during this maintenance window https://status.hsve.cc/incident/471199 Mon, 02 Dec 2024 22:30:10 -0000 https://status.hsve.cc/incident/471199#ccb158f5cb7545b737158230b13e61dc00a7f7d62a2a507be470a24623a89e0e Maintenance completed https://status.hsve.cc/incident/471199 Mon, 02 Dec 2024 21:30:10 -0000 https://status.hsve.cc/incident/471199#b1f687796347c65edeac77321c9e7882b1e1b0be102ffafc2a5ebd07ccc9e8c5 We have been made aware that HSVE Android is missing from the menu of options in option 4. This maintenance will remediate that. Sorry for any inconvenience caused - The HSVE Team https://status.hsve.cc/incident/471199 Mon, 02 Dec 2024 21:30:10 -0000 https://status.hsve.cc/incident/471199#b1f687796347c65edeac77321c9e7882b1e1b0be102ffafc2a5ebd07ccc9e8c5 We have been made aware that HSVE Android is missing from the menu of options in option 4. This maintenance will remediate that. Sorry for any inconvenience caused - The HSVE Team https://status.hsve.cc/incident/467599 Tue, 26 Nov 2024 08:01:00 -0000 https://status.hsve.cc/incident/467599#4b36379fee06f7bdb19ff3670f70872d5ce4285dfc4dacdc33df656381fbd96a We have implemented a solution. We will actively monitor this incident - Thanks for your patience. https://status.hsve.cc/incident/467599 Tue, 26 Nov 2024 07:43:00 -0000 https://status.hsve.cc/incident/467599#4f88a930caca9e00cb7f519215b8ae3010bba95985f92d1ce667396e072eb13c We are still actively working to get rid of these spam emails. Please bare with us. https://status.hsve.cc/incident/467599 Mon, 25 Nov 2024 21:18:00 -0000 https://status.hsve.cc/incident/467599#01a3b0c4b8ce666c3ff98c4f5a1d4d178a1e16849efdee15366ce93c07cea3b7 We are getting lots of spam emails through on our helpdesk. This means our performance may be degraded when replying - Thanks for your understanding https://status.hsve.cc/incident/464368 Tue, 19 Nov 2024 23:00:49 -0000 https://status.hsve.cc/incident/464368#dc607c582aedf3ff3e62689acb9f5580925de47d77e92371e4eb08e06b94150f Maintenance completed https://status.hsve.cc/incident/464368 Tue, 19 Nov 2024 22:40:49 -0000 https://status.hsve.cc/incident/464368#4378bc2da4cf0f84795315a385c4b9f5ac271f5d8bacc7008c30cb2ab7acf1e9 A New Way To Contact Us: WhatsApp Chat Options On The HSVE Website https://status.hsve.cc/incident/464269 Tue, 19 Nov 2024 21:48:30 -0000 https://status.hsve.cc/incident/464269#05570d114fcef8f007b501882eb10151cadf61e6d13b230b6660486039146412 Maintenance completed https://status.hsve.cc/incident/464269 Tue, 19 Nov 2024 21:45:00 -0000 https://status.hsve.cc/incident/464269#e920e90aef6a8ec34704f1572110ea0ddba99cce016e90bc1f73f00aceab1823 The script will feature a new 'Beta Operating Systems' Menu Item allowing you to download beta releases such as the upcoming Windows Server 2025. https://status.hsve.cc/incident/464269 Tue, 19 Nov 2024 21:45:00 -0000 https://status.hsve.cc/incident/464269#e920e90aef6a8ec34704f1572110ea0ddba99cce016e90bc1f73f00aceab1823 The script will feature a new 'Beta Operating Systems' Menu Item allowing you to download beta releases such as the upcoming Windows Server 2025. https://status.hsve.cc/incident/462211 Fri, 15 Nov 2024 18:32:20 -0000 https://status.hsve.cc/incident/462211#5252de544d98cddda677a275e2df0f9eeb505a52ad61cf3f0a3751e3a2205a8a Maintenance completed https://status.hsve.cc/incident/462211 Fri, 15 Nov 2024 18:30:35 -0000 https://status.hsve.cc/incident/462211#2b22ff84b96ca0822ee8f9bd2bf869db5d174e9309ed5df3f416016ef8809b96 Updated script to include the fixed issue with macOS Sequoia that the installer was damaged. https://status.hsve.cc/incident/461677 Thu, 14 Nov 2024 22:09:00 -0000 https://status.hsve.cc/incident/461677#e5808395437c2bb9e8cb8151484fb90c7044c34b59fdca5194e0b3067f72d00b We have now implemented a fix and tested with a few of our PVE Hosts. The issue has now been resolved. https://status.hsve.cc/incident/461677 Thu, 14 Nov 2024 22:00:00 -0000 https://status.hsve.cc/incident/461677#af9453fab2340cf796299442a7340b56b74b12a81f059c4df59a4ec1c33211b2 We have identified the root cause of the issue and hopefully the issue should be resolved within the next 20 or so minutes. https://status.hsve.cc/incident/461677 Thu, 14 Nov 2024 21:16:00 -0000 https://status.hsve.cc/incident/461677#260bbc848b45abafe678a3e75c3a024582dd061f61f60742ed19f94229533676 We have received reports that option 5 on our Proxmox Script is not working, we are working on a fix currently and will keep you informed https://status.hsve.cc/incident/461399 Thu, 14 Nov 2024 10:50:00 -0000 https://status.hsve.cc/incident/461399#4011692a98ed05a0f99b5a0cf77234451181eba93e9d61608b097a75f34fa0d7 Our third party (SureCart) experienced downtime therefore making the HSVE Shop inaccessible. The issue has now been resolved.